If you need to change or cancel your booking Please contact our central office in Benidorm to make and confirm any requested changes or necessary cancellations.
Administration fees will apply in most cases for ammendments as well as cancellations, these may vary depending on time scale prior to travel.
Such charges are normally calculated PER PERSON, and will be made in EUROS and applied as per set categories registered locally.
In order to make any changes to original confirmed bookings, please ensure to have your original booking reference number and all new travel details at the ready.
Please note that only VISA or MASTERCARD can be accepted for any price differences and applicable fees incurred.

If we alter or cancel your booking
In the unlikely event that, due to circumstances outside our control we have to alter or cancel your accommodation, we will advise you immediately and offer you alternative accommodation of the same standard. Should you choose not to accept the alternative then a full refund will be offered.

Complaints
Should you have discrepancy with any of the services provided by the accommodation supplier, same must be notified in resort to the supplier and to ourselves by contacting our resort Free Phone number. Please note it is your responsibility to show that reasonable skill and care has not been used subject to and in accordance with your contract, in order to make a claim.
We cannot accept responsibility for the acts or omissions of our suppliers.

Other websites
This website contains links to other websites not under our control or maintained by us. We cannot accept responsibility for the contents of such sites nor liability in relation to the information/ material therein.

Conduct and behaviour
You are responsible for the proper conduct of all members of your party. Serious misconduct may result in termination of your contract with the accommodation supplier. In such an instance, we will have no further responsibility to your party. Likewise you will be solely responsible for any damage caused to the property and any loss suffered arising from such damage.

Special Requests and Medical problems / disabilities
Please advise of any special requests (eg. Cots) when making your booking. We will pass on your request to the supplier but cannot guarantee they will be met. All special requests are subject to availability and in some cases may incur extra charges which will be invoiced to you or charged in resort by supplier.
If you have a medical condition/disability which may effect your use of services contracted, you must advise us at the time of booking. Failure to do so can result in cancellation should we consider that the services are not suitable or if you are not travelling with someone to give you the necessary assistance.

Online booking

IMPORTANT

If you arrive in Terminal 1: Once you have collected your luggage, please proceed down the arrivals ramp passing by the car hire agents, then turn towards the right as if heading towards the exit. Our RESORT CARE & DESTINATION SERVICES DESK / SIGN , is the right hand side of the Tour Operators desks that stand permanently before you exit the Terminal 1 building. Please identify yourself to our representative or driver by showing them a copy of this confirmation.

If you arrive in Terminal 2: IMPORTANT: DO NOT EXIT THE TERMINAL BUILDING. Please make your way, as quickly as possible, to Terminal 1, follow the signs, you should pass by a long line of check in desks (on your right hand side) head towards the escalators & stairs which lead to passport control for departures.Once you arrive at the foot of this escalator, please take the stairs down or use the lift to make your way to the floor below where you will enter the arrivals hall for Terminal 1. Our representative or driver will be waiting on the right hand side of the Tour operators desks under the Resort Care & Destination Services sign, which stands just before you exit the building of terminal 1. Please identify yourself by showing a copy of your booking confirmation.

As our combined shuttle service runs to a schedule, please be advised that waiting time of 55mins may ocurr before all passengers are on board and the coach leaves for resort. In the unlikely event you should have difficulty in locating our resort agent or driver – please call our emergency helpline immediately for assistance on (0034) 900 22 55 63 where an English Speaking Representative will help you. Please do not leave the airport building before calling for help. Should you decide to make your own transport arrangements to resort without first contacting our helpline, no refunds can be given as unfortunately we cannot be held responsible for any extra costs incurred should you fail to request assistance via our resort helpline.

Transport arranged by RESORT CARE to & from 'Alicante Airport ' will in most cases take you to & from your hotel or Apartment entrance, there are a few exceptions which can vary depending on road access for buses, busy periods at certain times of the year, local fiestas etc.... for any such properties affected Resort Care will arrange and confirm locally to drop off or pick up from a recognised offical tourist accomm. nearby or the nearest accessible point within the same area.

Unfortunately our SHUTTLE service cannot accept bookings to & from private accommodation / urbanizations. Departure collections and drop off points on arrival must be kept to main roads suitable for buses and recognised offical tourist accommodation.

All passengers must be waiting outside of their collection point 10 minutes prior to scheduled pick up time. Should your transport fail to arrive 10 minutes after your scheduled pick up time, please call our Emergency Helpline for assistance 900 22 55 63. Unfortunately NO refunds can be given should you decide to make your own transport arrangements without first contacting our helpline, we can not be responsible for any costs incurred should you fail to request assistance via our Freephone resort helpline.

All passengers must advise RC&DS should booking details change in any way: be it dates, times, accommodation changes or flight delays. RC&DS cannot accept any responsibility of such changes if no prior notice has been given. RC&DS cannot accept any responsibility for clients who fail re-confirm return journey details locally should this result in problems for transfer collection or missed flights.

It is COMPULSARY and EXTREMELY important to re-confirm your return pick up point and collection time the day before you plan to travel. HOWEVER , SHOULD YOU BE TRAVELLING ON A MONDAY WE ASK YOU TO RE-CONFIRM ON THE SATURDAY MORNING AS OUR SUNDAY TELEPHONE LINES ARE FOR EMERGENCIES ONLY. THIS PROCEDURE MUST BE DONE WITHIN LOCAL OFFICE HOURS AS NOTED BELOW.

Outsized baggage Only 1 piece of luggage (max: 20kg) and a small piece of hand luggage (max: 5kg) per person will be accepted on board shuttle coaches. Passengers travelling with extra luggage or extra items such as, scooters, golf clubs, etc, must submit their request at the time of booking. All extra requested items will be confirmed at a small extra charge of 6 € per item, per person, each way. .(This charge does not apply to normal folding wheelchairs)

Logo RC&DC
RCDS Benidorm OFFICE & TRANSFERS CONFIRMATIONS:
BENIVACANCES,S.L.
Avda Almeria 28, local 8. Edf.Benloix. Benidorm. 03503
mon-fri: 9:30h - 17:00h

Sat's: Confirmations & Telephone Assist only from 10,00 to 13,30h.
Sundays » Emergencies Assist only via Telef.

Free phone in Spain » 900 22 55 63
Local telephone » 00 34 96 688 91 86
Emergencies » Via Free phone or 96 588 90 94

Our FREEPHONE is free of charge when calling from a spanish landline or mobile. If you opt to use your UK mobile: Please note that roaming charges do apply due to the varios networks involved.

Transfer confirmations cannot be attended via the emergency line. To re-confirm you must call during office hours only.